Modernizing enterprise security with AI-driven solutions
Verkada is a leading provider of video security management systems, utilizing machine learning and computer vision to enhance enterprise security. Headquartered in Old Street, London, Verkada has raised $643.9 million in funding and has achieved a post-money valuation in the billions. With over 1,00...
Verkada offers flexible PTO, comprehensive health coverage with 100% employee premiums, a £10 daily food allowance, and a $1,500 annual professional d...
Verkada's culture is rooted in innovation and modernization, focusing on transforming enterprise security through advanced technology. The company fos...
Verkada • San Mateo, CA United States
Verkada is seeking a Senior Technical Support Engineer to provide high-impact support for their enterprise customers. You'll troubleshoot complex systems and collaborate with engineering teams to enhance product quality. This role requires strong problem-solving skills and technical expertise.
You have a strong background in technical support, ideally with experience in troubleshooting complex systems and providing exceptional customer service. Your ability to dive deep into intricate customer environments allows you to resolve challenging issues effectively. You are a collaborative team player who enjoys working closely with engineering and product teams to identify and resolve bugs, ensuring a seamless experience for customers. Your communication skills are top-notch, enabling you to educate customers and partners on installation and configuration best practices. You thrive in a fast-paced environment and are eager to take ownership of difficult problems, making you a go-to person for your team.
Experience with cloud-based security systems or physical security solutions would be a plus. Familiarity with AI-powered platforms and an understanding of enterprise customer needs can set you apart. You are always looking to improve your technical skills and stay updated with the latest industry trends.
In this role, you will own and resolve challenging issues across the entire suite of Verkada products, acting as the primary point of contact for difficult problems. You will dive deep into customer environments, troubleshooting complex systems and providing crucial support to our growing base of enterprise customers. Your responsibilities will include collaborating closely with the engineering and product teams to identify and resolve bugs, providing essential feedback to drive product improvement. You will also help develop the team by working with other engineers on tough problems and effective communication strategies. Your role is vital in ensuring customer satisfaction and enhancing the overall quality of Verkada's offerings.
At Verkada, you will be part of a rapidly growing company that values innovation and teamwork. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions directly impact the success of our customers and the company. Join us in transforming how organizations protect their people and places with our integrated, AI-powered platform.
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