Team Lead, Market Operations

Who you are

You have a proven track record in operations management, ideally with experience in a fast-paced environment. Your leadership style is collaborative, and you thrive on mentoring and developing team members to achieve their best. You are adaptable and willing to take on various responsibilities as needed, ensuring that the team meets its goals. You understand the importance of customer satisfaction and are committed to creating a positive experience for both customers and team members.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, ensuring that operations run smoothly and efficiently. You will lead a team of Customer Advocates, providing guidance and support as they deliver vehicles to customers. Your role will involve overseeing market launches, managing logistics, and ensuring that all team members are aligned with Carvana's mission of hassle-free car buying. You will juggle multiple projects, ensuring that deadlines are met while maintaining high standards of customer service. You will also play a key role in fostering a positive team culture, encouraging diversity of thought and collaboration among team members.

What we offer

At Carvana, we offer a unique work environment where innovation and customer satisfaction are at the forefront of our mission. You will be part of a team that values diverse perspectives and encourages personal growth. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in transforming the car buying experience and making a meaningful impact in the automotive industry.