Simplifying global trade through technology
Flexport is a leading global logistics platform headquartered in Tenderloin, San Francisco, CA, that aims to simplify international trade. With over 1,000 employees and $2.5 billion in funding, Flexport serves thousands of clients across 100+ countries, providing technology-driven insights and flexi...
Flexport offers a flexible work environment with options for remote and in-office work. Employees enjoy complimentary breakfast and lunch, along with ...
Flexport fosters a culture of innovation in logistics, being the first freight forwarder built around an online dashboard. The company values technolo...
Flexport • Bellevue, Washington, United States; San Francisco, California, United States
Flexport is seeking an Integration Support Engineer to facilitate data exchange between Flexport and its customers. You'll provide technical support for self-service APIs and collaborate with technical teams to resolve integration issues. This role requires expertise in REST APIs.
You have a strong background in integration support, ideally with experience in API management and troubleshooting. You understand the complexities of data exchange in global trade and can effectively communicate technical concepts to non-technical stakeholders. Your problem-solving skills are top-notch, and you thrive in collaborative environments where you can support both customers and internal teams. You are detail-oriented and have a knack for identifying issues quickly, ensuring that integrations run smoothly. You are familiar with the logistics industry and understand the importance of seamless data flow in enhancing customer experiences. You are eager to learn and adapt to new technologies as Flexport continues to innovate.
In this role, you will be the go-to expert for customers utilizing Flexport's self-service APIs. You will assist customers in troubleshooting integration issues, ensuring they can effectively exchange data with our platform. You will work closely with technical teams to relay customer feedback and provide insights that can improve our API offerings. Your responsibilities will include monitoring integration performance, identifying potential issues before they escalate, and collaborating with engineering teams to implement solutions. You will also contribute to documentation and training materials to help customers better understand our API capabilities. As part of the Ecosystem team, you will play a critical role in enhancing the overall customer experience by ensuring that our integrations are efficient and reliable.
Flexport offers a dynamic work environment where you can make a significant impact on global trade. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven company that values innovation and collaboration. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of global commerce and making a difference in how goods move around the world.
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