Simplifying payments for SaaS growth
Paddle is a leading payments, tax, and subscription management solution for SaaS companies, headquartered in London, UK. With over 4,000 customers, including notable names in the tech industry, Paddle simplifies the revenue journey by acting as a Merchant of Record, allowing businesses to focus on g...
Paddle offers share options to employees, unlimited vacation time, and a generous learning budget. Employees also benefit from private healthcare, 26 ...
Paddle fosters a unique culture by prioritizing simplicity in payment infrastructure for SaaS companies, allowing them to avoid the complexities of ma...
Paddle • Lisbon
Paddle is seeking a Junior Customer Support Specialist to assist buyers from software companies using their platform. You'll be responsible for processing transactions, refunds, and subscription cancellations while providing top-notch support.
You are someone eager to start your journey in customer support, ready to engage with buyers from various software companies. You possess a strong sense of empathy and care about people as much as you care about getting your work done. Your written and verbal communication skills are natural and thoughtful, allowing you to connect effectively with customers. You are detail-oriented and can follow internal processes and customer instructions diligently. You thrive in a collaborative environment and are excited to be part of a global team of buyer support specialists.
In this role, you will be responsible for assisting buyers by searching for transactions and processing refund and subscription cancellation requests. You will learn how to offer exceptional support while navigating the complexities of customer inquiries. Your day-to-day tasks will involve communicating with customers to resolve their issues and ensuring they have a positive experience with Paddle's platform. You will also collaborate with your team to improve support processes and share insights that can enhance customer satisfaction. As you grow in this position, you will have opportunities to develop your skills and advance your career in customer support.
Paddle is committed to fostering a diverse and inclusive workplace where everyone can be their authentic selves. We encourage individuals from underrepresented backgrounds to apply. Our office is wheelchair friendly and we prioritize being a family-friendly employer. You will be part of a dynamic team that values collaboration and continuous improvement, providing you with the chance to learn and grow in your career while making a meaningful impact on our customers' experiences.
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