Program Manager, Enterprise Servicing

Who you are

You have 5+ years of experience in program management, particularly in customer success or technical account management, where you've successfully designed and executed programs that enhance customer engagement and satisfaction. Your background includes familiarity with executive engagement practices such as quarterly business reviews and executive briefings, ensuring you can effectively communicate with high-level stakeholders. You are comfortable working with data and analytics, having experience partnering with data science teams or building dashboards for program observability. Your comfort with SQL or other analytics tools allows you to interrogate program and user data effectively, driving insights that inform program improvements. Additionally, prior experience in the payments or fintech industry is a plus, giving you a deeper understanding of the unique challenges faced by enterprise customers.

What you'll do

As the Enterprise Servicing Program Manager, you will design and lead a differentiated post-sales engagement model for Stripe's largest users. This involves owning the end-to-end program delivery, which includes strategy development, cross-functional alignment, execution, and measurement of program success. You will work closely with Customer Success, Technical Account Managers, Go-to-market teams, Product, Operations, Finance, and Legal to ensure that every interaction with enterprise customers is optimized for value. Your role will require you to synthesize customer feedback across various touchpoints to identify high-value opportunities and translate them into actionable strategies. You will be responsible for creating deliverables that enhance customer experience and drive measurable improvements in customer satisfaction and retention. Collaboration will be key, as you will partner with multiple teams to ensure that product optimizations and business reviews are aligned with customer needs and expectations. You will also measure the success of your programs through data analysis, adjusting strategies as necessary to ensure maximum impact.

What we offer

At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work with a talented team that values customer advocacy and strives to make a significant impact on the customer experience. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be encouraged to bring your unique perspective and ideas to the table, contributing to a culture of innovation and collaboration. We believe in empowering our employees to take ownership of their work and make meaningful contributions to our mission. Join us in shaping the future of financial infrastructure and helping businesses thrive in the digital economy.