Resident Consultant, Professional Services

Who you are

You are a seasoned technologist with a strong background in technical consulting, ideally with over 5 years of experience in a similar role. You possess deep technical expertise and have a proven track record of advising complex customers on technical solutions. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge the gap between customer needs and technical capabilities.

You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional service. Your curiosity and empathy drive you to understand customer challenges deeply, enabling you to provide tailored solutions that meet their unique needs. You are committed to continuous learning and development, always seeking to expand your skill set and stay updated with industry trends.

Desirable

Experience with Cloudflare products or similar technologies is a plus, as is familiarity with network security and performance optimization. You may also have a background in project management or customer success, which enhances your ability to manage complex engagements effectively.

What you'll do

As a Senior Consultant at Cloudflare, you will play a critical role in the post-sales process, serving as the senior-most technical expert for our most strategic customers. You will engage with clients to understand their technical requirements and provide guidance on implementing Cloudflare solutions effectively. Your expertise will help customers optimize their use of our services, ensuring they achieve their desired outcomes.

You will collaborate with various teams, including sales, engineering, and customer support, to ensure a seamless customer experience. Your responsibilities will include conducting technical assessments, delivering training sessions, and providing ongoing support to clients as they navigate their Cloudflare journey. You will also be involved in identifying opportunities for upselling additional services based on customer needs.

Your role will require you to stay updated on the latest industry trends and Cloudflare product developments, allowing you to provide informed recommendations to clients. You will also contribute to internal knowledge sharing by documenting best practices and creating resources that can assist other team members in their customer engagements.

What we offer

At Cloudflare, we value diversity and inclusion, and we are committed to creating a supportive work environment. You will have access to professional development opportunities to enhance your skills and advance your career. We offer a competitive salary and benefits package, including flexible working arrangements to support your work-life balance. Join us in our mission to help build a better Internet and make a meaningful impact in the tech industry.