Amazon is looking for a motivated individual for the profile of Program Manager for Inbound team to keep delighting our customers by fulfilling products from Amazon and our Selling Partners at the fastest possible speed, on-time and at the lowest possible cost. The role is a part of the Brazil Supply Chain under the Inbound and Placement team.
As part of Inbound and Placement team, you will seek out problems, dive deep into data, earn trust of partner teams, and deliver results that can have a large scale influence. This role is a blend of short term execution and long term strategic planning, that requires quick decision-making, with incomplete data, while also thinking big and influencing the long term direction of the Amazon Brazil Fulfillment Operations.
This role will give you a unique view of Amazon systems, process and operations, interacting with multiple teams and solving problems while the engine is running at full speed. It is broad and complex, with meaningful economic impact to the company. The end goal of this role is to answer the question of how we can fulfill more products to our customers in a safer, faster, more efficient, and more cost-effective manner.
This role will work close to the Ops teams (Fulfillment Center) and Stores teams (Retail and FBA) along with multiple other teams to implement process improvements and new technical features to improve forecast accuracy. A successful candidate will be highly analytical, resourceful, customer-focused and used to work with ambiguity. They will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
Key job responsibilities
- Forecasting inbound and outbound volumes at Fulfillment Center (FC) weekly and daily grain
- Set up robust processes to improve forecasting accuracy with an objective to minimize cost and maximize operations productivity
- Utilize exceptional problem-solving and communication skills to influence business, operations and technical audiences
- Manage Fulfillment Center scheduling process to balance Operations bottom necks and Vendors/Sellers experience
- Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting
- Make the existing processes scalable by identifying and implementing available tools/automation
- Deep dive and analyze key business performance metrics, identify gaps, create plans to drive forecast deviations reductions
- Develop new metrics and performance indicators to evaluate, audit and improve efficiency of S&OP forecasting
- Own day-to-day operations execution and implement quick actions to keep adhering to the plan
- Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal
- Rollout best practices from other geographies/companies to minimize end to end supply chain losses
A day in the life
E2E POC for Fulfillment centers,
Capacity management,
Operations POC for Buying and Inbound scheduling process.
Operations reviews leader (Daily, Weekly)
- Experience using data and metrics to determine and drive improvements;
- Proficiency in data analytics, including SQL, Excel and one or more data visualization software;
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership;
- Experience in supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience;
- Bachelor's degree;
- Fluent in written and verbal English.- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field;
- Experience in independently setting goals, driving cross-functional teams;
- Experience working cross functionally with tech and non-tech teams;
- Experience defining program requirements and using data and metrics to determine improvements;
- Experience working in or with a complex international supply chain management organization;
- Experience demonstrating problem solving and root cause analysis in a technology environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
