Customer Support Supervisor (Social Media Support)

Who you are

You have experience in customer support and are ready to take on a supervisory role. You thrive in high-pressure environments and are eager to lead a team towards achieving key performance metrics. You believe in the mission of Coinbase and are passionate about the potential of crypto and blockchain technology to transform the financial system. You actively seek feedback and are committed to personal and team growth. You understand the importance of collaboration and are willing to participate in in-person activities to foster team alignment.

What you'll do

As a Customer Support Supervisor at Coinbase, you will manage a team of social support agents, ensuring they meet performance targets such as contacts handled and first contact resolution rates. You will provide coaching and support to your team, helping them improve their skills and performance. You will analyze operational metrics to identify areas for improvement and implement strategies to enhance team effectiveness. You will collaborate with other departments to ensure a seamless customer experience and contribute to the overall mission of Coinbase.

What we offer

At Coinbase, you will be part of a dynamic and ambitious team dedicated to increasing economic freedom worldwide. We offer a supportive work environment where you can grow your skills and make a meaningful impact. You will have opportunities for professional development and be part of a culture that values feedback and collaboration. Our work culture is intense, and we expect high performance, but we also support our employees in achieving their personal and professional goals.