Salesforce Technical Architect, AI and Agentforce

Who you are

You have a strong background in Salesforce technologies, with a focus on integrating AI solutions to enhance customer experiences. Your experience includes working with Salesforce Einstein and Service Cloud Voice, allowing you to create intelligent workflows that drive business success. You are familiar with Amazon Connect and understand how to leverage it to improve customer interactions. Your technical expertise is complemented by your ability to collaborate with cross-functional teams, ensuring that solutions are not only innovative but also practical and effective.

You thrive in a fast-paced environment where you can push the boundaries of technology. Your passion for AI and its applications in business transformation drives you to stay ahead of industry trends. You are a problem solver at heart, always looking for ways to streamline operations and enhance customer satisfaction through technology. You understand the importance of data-driven decision-making and are skilled in predictive analytics, enabling organizations to anticipate customer needs and respond proactively.

You are a team player who enjoys celebrating successes, both big and small. You believe in fostering a positive work culture where creativity and collaboration are encouraged. Your ability to communicate complex technical concepts in a clear and engaging manner makes you an effective collaborator with both technical and non-technical stakeholders.

Desirable

Experience with generative AI technologies is a plus, as is familiarity with the latest trends in AI and machine learning. You may have worked on projects that involved developing advanced AI-powered bots or other innovative solutions that leverage cutting-edge technology.

What you'll do

As a Salesforce Technical Architect at NeuraFlash, you will play a pivotal role in shaping the future of AI-powered business solutions. You will collaborate with a team of experts to design and implement intelligent solutions that integrate Salesforce technologies with AI capabilities. Your work will involve developing advanced AI-powered bots and streamlining business operations to enhance customer experiences.

You will be responsible for crafting tailored strategies that leverage Salesforce Einstein and Service Cloud Voice, ensuring that our clients can navigate the complexities of the digital landscape with ease. Your expertise in Amazon Connect will be crucial in creating seamless customer interactions that drive satisfaction and loyalty.

In this role, you will also engage in continuous learning and development, staying updated on the latest advancements in AI and Salesforce technologies. You will have the opportunity to contribute to innovative projects that push the boundaries of what is possible in the realm of AI and business transformation.

What we offer

At NeuraFlash, you will be part of a dynamic team that values creativity and innovation. We offer a collaborative work environment where your contributions will have a direct impact on our clients' success. You will have access to ongoing training and development opportunities, allowing you to enhance your skills and advance your career in the AI space.

We celebrate our achievements together, fostering a culture of recognition and appreciation. Whether it's through team-building activities or informal gatherings, we believe in creating a positive and enjoyable workplace. Join us at NeuraFlash and be part of a journey that is redefining the future of business through AI and groundbreaking technologies.