Operations Manager, Credit Bureau Disputes

Who you are

You have a proven track record in operations management, ideally within the financial services sector, where you've successfully led teams to achieve high performance and compliance standards. Your experience includes managing complex workflows and ensuring that service level agreements are met consistently. You are adept at navigating regulatory requirements and have a keen understanding of customer service excellence. You thrive in a digital-first environment and are comfortable working remotely while maintaining team cohesion and productivity. Your leadership style is collaborative, and you are passionate about mentoring team members to help them grow in their roles. You understand the importance of data-driven decision-making and are skilled at analyzing performance metrics to drive improvements.

What you'll do

As the Operations Manager for Credit Bureau Disputes at Upstart, you will lead a high-performing team responsible for managing all aspects of the customer dispute process. You will oversee daily operations, ensuring that all incoming disputes and related claims are handled efficiently and effectively. Your role will involve guiding the team through complex workflows and partnering cross-functionally with other departments to enhance processes and improve customer experiences. You will be responsible for maintaining compliance with all regulatory requirements and ensuring that the team meets service level agreements. Additionally, you will analyze performance metrics to identify areas for improvement and implement strategies to enhance team performance. You will play a key role in fostering a culture of continuous improvement and operational excellence within the team.

What we offer

At Upstart, we offer a competitive salary and benefits package, along with the opportunity to work in a mission-driven environment that is focused on expanding access to affordable credit. You will have the flexibility to work remotely while being part of a dynamic team that values collaboration and innovation. We are committed to creating an inclusive workplace where everyone can thrive, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making a meaningful impact in the financial services industry.