Empowering salons and spas with cloud technology
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Zenoti • Hyderabad, Telangana, India
Zenoti is seeking a Senior Product Support Specialist to assist customers in effectively using their cloud-based software solution for the beauty and wellness industry. This role involves providing support and guidance to clients, ensuring they can manage their business operations seamlessly.
You have a strong background in customer support, ideally with experience in software solutions. You understand the importance of providing exceptional service and are skilled at troubleshooting and resolving issues efficiently. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively to clients. You thrive in a fast-paced environment and are comfortable working with diverse teams to ensure customer satisfaction. You are passionate about helping others and take pride in contributing to a positive customer experience.
Experience in the beauty and wellness industry is a plus, as it will help you relate to the needs of our clients. Familiarity with cloud-based software solutions will give you an edge in understanding the product and its functionalities. You are adaptable and open to learning new technologies and processes as they evolve.
As a Senior Product Support Specialist at Zenoti, you will be the first point of contact for our clients, assisting them with any inquiries or issues they may encounter while using our software. You will work closely with the support team to ensure that all customer requests are handled promptly and effectively. Your role will involve troubleshooting technical issues, providing guidance on software features, and ensuring that clients are maximizing the value of our solutions. You will also collaborate with other departments to relay customer feedback and contribute to product improvements. Your goal is to enhance customer satisfaction and retention by providing exceptional support and fostering strong relationships with our clients.
At Zenoti, we pride ourselves on being a great place to work, recognized for our commitment to empowering our employees. You will have the opportunity to work in a dynamic environment where your contributions are valued. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a difference in the beauty and wellness industry by helping our clients succeed with our innovative software solutions.
Apply now or save it for later. Get alerts for similar jobs at Zenoti.
