Program Manager, Customer Success

Who you are

You have a strong background in program management, particularly in customer success and retention. You understand the importance of every stage of the customer journey, from onboarding to graduation, and are passionate about driving growth through customer satisfaction. You thrive in a collaborative environment, working closely with cross-functional teams including Customer Success, Onboarding, Support, Sales, Marketing, Product, and Revenue Effectiveness. Your data-driven mindset allows you to iterate on programs effectively, ensuring that customers feel supported and empowered from day one. You are adaptable and enjoy working in a startup culture where innovation and improvement are key values. You believe in building meaningful relationships with customers and are committed to enhancing their experience with the company.

What you'll do

In this role, you will design, launch, and optimize programs aimed at improving customer satisfaction, adoption, and retention at scale. You will partner with various teams to ensure that customers receive seamless value throughout their journey. Your responsibilities will include analyzing customer feedback and data to identify areas for improvement, developing strategies to enhance customer engagement, and implementing initiatives that foster customer loyalty. You will also be responsible for tracking the success of these programs and making data-driven adjustments as necessary. Collaboration will be key, as you will work with different departments to align goals and ensure a unified approach to customer success. You will lead initiatives that promote a culture of customer-centricity within the organization, ensuring that every team member understands their role in enhancing the customer experience. Your efforts will directly contribute to the overall growth and success of Justworks, as you help businesses focus on what they do best while we handle their HR needs.

What we offer

At Justworks, you will enjoy a welcoming and casual environment, along with great benefits and wellness program offerings. We value our employees and provide opportunities for professional growth and development. You will have the chance to interact with and learn from leaders in the startup community, contributing to a culture that encourages innovation and collaboration. Our company retreats and team-building activities foster a sense of community and belonging, making Justworks a great place to work. We are committed to ensuring an inclusive experience for all employees, providing reasonable accommodations as needed. Join us in building something meaningful while having fun along the way.