Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Senior Product Manager for their Retail Ops team to enhance operational processes and systems. You'll leverage data-driven insights and project management skills to optimize the Rocket Delivery service. This role requires over 10 years of experience in product management.
You have over 10 years of experience in product management, with a strong focus on operational processes and system improvements. Your background includes at least 5 years of project management experience, where you've successfully led initiatives that enhance productivity and efficiency. You possess a keen ability to analyze data and identify pain points, allowing you to propose actionable solutions that drive results. Your understanding of operational workflows enables you to structure problems effectively and devise strategies for resolution. You thrive in collaborative environments, working closely with various stakeholders to gather requirements and validate hypotheses through data analysis. You are passionate about leveraging technology to automate processes and improve service delivery.
Experience with AI project planning and implementation is a plus, as you will be identifying areas for automation within the organization. Familiarity with high-tech trends and their application in e-commerce will enhance your contributions to the team.
In this role, you will lead the planning and execution of operational process and system improvement projects within Coupang's Rocket Delivery service. You will be responsible for identifying areas for enhancement and translating these into system requirements that align with business goals. Your role will involve collaborating with the tech organization to ensure that the proposed solutions are effectively implemented and tested. You will manage the performance of these projects, ensuring timely completion and alignment with operational objectives. Additionally, you will oversee the stability of the Rocket Delivery operational platform, addressing any system issues that arise to maintain high service reliability. You will also analyze internal processes to identify opportunities for AI integration, developing strategies to automate and optimize workflows. Your insights will be crucial in driving the continuous improvement of operational systems and processes.
Coupang provides a dynamic work environment where innovation and entrepreneurial spirit are encouraged. You will have the opportunity to work with cutting-edge technology and be part of a team that is at the forefront of the e-commerce industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the shopping experience for our customers and make a significant impact in the e-commerce landscape.
Apply now or save it for later. Get alerts for similar jobs at Coupang.
