Assistant Collections Manager

Who you are

You have experience in collections or customer operations, with a focus on coaching and developing team members. You understand the importance of motivating collectors to maintain high morale and achieve performance targets. You are skilled in providing excellent customer experiences and can effectively communicate with both team members and clients. You are adaptable and can thrive in a technology-driven environment, understanding the nuances of sustainable solutions and financing.

Desirable

Experience in the finance or technology sectors is a plus, as is familiarity with AI-powered applications and tools that enhance customer communication and business intelligence. You may have a background in training or mentoring roles, which will help you excel in this position.

What you'll do

As the Assistant Collections Manager at GoodLeap, you will be responsible for coaching and training collectors to become strong negotiators. You will work closely with your team to ensure they provide excellent customer service while achieving monthly goals. You will implement strategies to motivate your team, fostering a positive work environment that encourages high performance. You will monitor team performance metrics and provide feedback to help collectors improve their skills and achieve their targets. Additionally, you will collaborate with other departments to ensure seamless operations and customer satisfaction.

What we offer

GoodLeap offers a dynamic work environment where you can make a significant impact in the sustainable solutions sector. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We value our employees and provide opportunities for professional development and growth within the company. Join us in our mission to make sustainable solutions more accessible and affordable for homeowners across the United States.