Sr. Risk Manager – Global Outsourcing, Amazon Customer Service

Who you are

You have extensive experience in risk management and compliance, ideally with a focus on third-party governance. Your strategic thinking allows you to shape and execute initiatives that protect customer trust while enabling operational efficiency across a global network. You possess exceptional stakeholder management skills, enabling you to collaborate effectively with various teams including security, engineering, and legal. Your ability to transform complex information into actionable plans is a key strength, and you thrive in environments that present novel challenges. Strong communication skills are essential for engaging with leadership at all levels, ensuring that risk management programs are understood and supported.

Desirable

Experience in managing risk programs across multiple organizations is a plus. Familiarity with security operations and vendor assessments will enhance your ability to drive continuous improvement in security posture. A background in negotiating and implementing security policies for third-party vendors will be beneficial.

What you'll do

In this role, you will manage complex risk programs that span both internal and external organizations. You will provide oversight to the security operations program, ensuring that both first- and third-party infrastructures meet compliance standards. Your responsibilities will include owning the goals for vendor information security assessments and compliance audits, driving initiatives that enhance Amazon's security posture. You will inform the design and implementation of comprehensive security policies for third-party vendors, ensuring that they align with organizational standards. Your leadership will be crucial in fostering collaboration among diverse stakeholders, bringing together workstreams to represent risk management programs effectively to senior leadership. You will also be responsible for driving continuous improvement initiatives that enhance both Amazon's and its vendors' security posture through strategic programs.

What we offer

Amazon provides a comprehensive benefits package that includes medical, financial, and other forms of compensation. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer trust and operational efficiency. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.