Empowering SMBs with robust cybersecurity solutions
Huntress, headquartered in Ellicott City, MD, is a managed cybersecurity platform specifically designed for small to medium-sized businesses (SMBs). Founded in 2015, Huntress has raised $289.8 million in funding across multiple rounds, including a Series C round, and has grown to employ over 500 ind...
Huntress offers a comprehensive benefits package including 100% remote work flexibility, 12 weeks of paid parental leave, a 5% 401K match, and stock o...
Huntress fosters a unique culture focused on empowering SMBs with robust cybersecurity solutions. The company is dedicated to continuous improvement a...
Huntress • Remote Australia
Huntress is seeking a Partner Success Manager to expand its Customer Success team. You'll be responsible for building relationships with partners and helping them deliver cybersecurity solutions. This role requires strong collaboration with sales and marketing teams.
You have a strong background in customer success or account management, ideally within the technology or cybersecurity sector. Your experience includes building and maintaining relationships with partners, ensuring their satisfaction and success with the products and services offered. You are skilled in understanding customer needs and translating them into actionable strategies that drive engagement and loyalty. You thrive in a remote work environment and are comfortable collaborating with cross-functional teams to achieve shared goals. You possess excellent communication skills, allowing you to effectively convey complex information to diverse audiences. You are proactive in identifying opportunities for improvement and are committed to delivering exceptional service to partners.
Experience in cybersecurity or SaaS industries is a plus, as is familiarity with AI tools that support customer success initiatives. You may have a background in sales or marketing, providing you with a well-rounded perspective on partner needs and business objectives. A passion for technology and a desire to make a difference in the cybersecurity landscape will set you apart.
As a Partner Success Manager at Huntress, you will play a crucial role in expanding the company's post-sale reach by building and nurturing relationships with partners. You will work closely with the sales and marketing teams to devise creative strategies that help partners meet their business objectives through the Huntress platform. Your responsibilities will include driving partner satisfaction, loyalty, and renewals while mitigating churn. You will conduct regular check-ins with partners to assess their needs and provide training and support to ensure they are maximizing the value of Huntress's cybersecurity solutions. You will also gather feedback from partners to inform product development and improve service offerings. Your role will involve analyzing partner performance metrics and identifying areas for growth and improvement. You will collaborate with internal teams to develop resources and tools that enhance the partner experience and contribute to their success.
Huntress offers a fully remote work environment, allowing you to work from anywhere in Australia. You will be part of a global team of experts dedicated to making a difference in the cybersecurity space. The company values collaboration and innovation, providing opportunities for professional growth and development. You will have access to training and resources to enhance your skills and knowledge in customer success and cybersecurity. Huntress is committed to creating a supportive and inclusive culture where all team members can thrive and contribute to the company's mission of protecting businesses worldwide.
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