Cloud Support Engineer, Support Engineering

Who you are

You are an enthusiastic individual with a keen interest in cloud computing and customer support. You have a foundational understanding of application architectures and integration approaches, and you are familiar with best practices for applications, servers, and networks. You thrive in a collaborative environment and are eager to learn about the latest cloud technologies. You are committed to providing world-class support to ensure customer success with AWS services.

What you'll do

As a Cloud Support Engineer at Amazon, you will be the 'Cloud Ambassador' for our customers, helping them maximize their investment in AWS products and support. You will assist a diverse range of clients, from small businesses to large enterprises, in understanding and utilizing AWS services effectively. Your role will involve troubleshooting issues, providing guidance on best practices, and ensuring that customers can run their mission-critical applications smoothly. You will engage with customers to understand their needs and provide tailored solutions that enhance their experience with AWS.

What we offer

At AWS, you can expect a dynamic work environment where every day presents new challenges and opportunities for growth. You will have access to groundbreaking technologies and the chance to work alongside a team of smart, dedicated professionals. We believe in fostering a culture of continuous learning and support, ensuring that you have the resources you need to succeed in your role. Additionally, we are committed to inclusivity and provide accommodations for individuals with disabilities during the hiring process.