Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • South Korea
Coupang is hiring a Customer Operations Manager to oversee customer inquiries and improve service processes. This role requires at least 3 years of relevant experience and strong communication skills.
You have at least 3 years of relevant experience in customer operations or process improvement. You possess flexible thinking and excellent communication skills, enabling you to adapt quickly to changes. You are willing to work on weekends, with a schedule that includes occasional weekend shifts from 11:00 to 20:00. Understanding of online commerce or delivery service business is a plus, as is a customer-centric service mindset. Proficiency in Japanese is also advantageous.
In this role, you will manage and operate customer inquiries across various channels including call, chat, email, and app. You will analyze and improve customer feedback (VOC) and inquiries to enhance service quality. Additionally, you will support customer service operations related to new business initiatives, marketing, and events. Your contributions will help ensure that customers, store owners, and delivery partners receive exceptional service and support.
Coupang offers a dynamic work environment where you can contribute to innovative delivery service strategies. You will be part of a team that values collaboration and strives to provide outstanding customer experiences. The position is full-time with a 12-week probation period, during which you will receive comprehensive training and support to excel in your role. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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