Love music? Want to build consumer-facing products that touches the lives of millions of people? Combine your passions and come reinvent music listening with us! We’re working hard, having fun, and making history here at Amazon Music.
We are looking for a seasoned Product Manager to lead Amazon Music retention initiatives. This individual will lead core subscription and engagement retention activities that will drive a big impact on Amazon Music growth. You will work closely with WW Marketers, UX Designers, Legal, Finance as well as senior leaders to define new initiatives and customer experiences. You will be effective at driving your dedicated engineering team to build the right customer experiences. You will conceive and manage retention initiatives, while continuously evaluating opportunities for big ideas and ongoing product improvements.
This position is responsible for owning and developing a clear product roadmap and driving activities for customer retention, and will enjoy a high amount of autonomy, with the ability to set strategy and implement a diverse set of initiatives and projects throughout the year. In this role you will also be responsible for owning a suite of APIs that power subscription renewals, upgrades and downgrades, and cancellations.
A successful candidate will be highly analytical, excel at influencing broad stakeholder groups, and adept at thinking big to develop long-term, trajectory-changing experiences that Amazon customers love. This role will require excellent written and oral communication skills, strong interpersonal skills, data-driven analyses and insights, deep curiosity about how things work, bias for action and ownership to drive results, and a passion for building products and experiences. In this context, an ideal candidate will have experience running A/B experimentation at scale and communicate learnings across the organization.
Key job responsibilities
• Create and drive the 3-year strategic vision for Amazon Music retention, grounded in a deep understanding of customer data and insights
• Monitor and report on related key performance indicators, escalating issues early and providing data-driven recommendations
• Drive the Amazon Music retention product roadmap and collaborate with the cross-functional teams to prioritize and launch new products WW
• Leverage data and customer research to identify untapped opportunities and develop product plans to address them
• Partner with teams across Amazon (Marketing, Payments, etc.) to drive innovation and develop new products that will continuously improve customer retention
• Drive customer experience and retention through both traditional marketing and Amazon owned retention technology. (e.g. auto-targeting for engagement, partnering with customer service etc.)
• Developing customer insights and following market segment trends closely to anticipate challenges and opportunities.- 2+ years of end to end product delivery experience
- 5+ years of technical product or program management experience
- Bachelor's degree
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition- Track record of achievements. You’ve shipped cool stuff that has moved the needle on key business & customer metrics. You have demonstrated success building buy-in for an innovative and bold vision.
- Data-centric and analytical. You have experience using data and metrics to back up assumptions and assertions of business value. You also leverage your analytical skills and ability to dive deep to develop a nuanced understanding of your product and customers, and to create effective strategies. You also have a demonstrated ability to make high quality/high impact decisions in the absence of data and figure out how to gather data (through experiments, tests, etc) to support your decisions.
- Technical fluency. You have the ability to understand, discuss, and challenge architectural concepts, tradeoffs, and new opportunities with technical team members.
- Experience leading cross-functional teams to deliver products
- Experience effectively influencing senior leaders (VP, SVP, C-level)
- Thinks strategically, but stays on top of tactical execution
- MBA or master’s degree
- A passion for music!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
