CX Research Manager (CX Research & Insights)

Who you are

You have over 10 years of experience in customer analysis, with a strong background in both qualitative and quantitative research methods. Your expertise includes Market Research, CX/UX Research, and Usability Testing, allowing you to provide strategic insights that drive business success. You have at least 3 years of experience managing teams, guiding them to achieve high-quality research outcomes. You excel at deep diving into problems, identifying issues, and logically deriving insights from various data sources. Your ability to communicate effectively across diverse teams ensures that research findings are understood and actionable. You are adept at planning efficient research strategies within limited time and resources, demonstrating your strong organizational skills. As a native Korean speaker, you can navigate the local market nuances effectively.

Desirable

You have hands-on experience designing and executing various user and market research projects, particularly in the e-commerce sector. Your knowledge of mobile services and related projects is extensive, making you a valuable asset to the team.

What you'll do

As the Senior CX Research Manager at Coupang, you will lead and manage the customer research team, focusing on the sustainable growth of Coupang's global business and Coupang Eats. You will define meaningful research questions that align with business objectives and develop service/UX strategies based on user behavior analysis. Your role will involve planning, designing, executing, and analyzing research initiatives that measure and monitor business performance from the customer's perspective. You will establish and operate systems to ensure that customer research is responsive to various business environments and situations. Additionally, you will set the vision and strategic direction for the research team, ensuring that their capabilities and quality of execution are continuously improved. You will collaborate with various departments to ensure that research insights are integrated into product and service development.

What we offer

At Coupang, you will be part of a rapidly growing e-commerce company that values innovation and customer satisfaction. You will have the opportunity to work in a dynamic environment where your contributions directly impact the company's mission to enhance customer experiences. We provide a culture that encourages entrepreneurial spirit and offers opportunities for personal and professional growth. Join us to be part of a team that is shaping the future of commerce in Korea and beyond.