Customer Success Manager - High Touch (m/f/d)

Who you are

You have a proven track record in customer success, particularly in managing enterprise-level accounts. Your experience has equipped you with the ability to navigate complex environments and drive meaningful change for your clients. You understand that customer success is about more than just satisfaction; it's about creating real, measurable impact in the industry. You thrive in high-stakes situations and are adept at leading multi-stakeholder implementations in regulated environments. Your communication skills are top-notch, allowing you to effectively engage with various stakeholders and ensure alignment on goals and expectations.

You are passionate about technology and its potential to transform industries, particularly in healthcare. Your background may include experience in AI or digital transformation, which will help you understand the unique challenges faced by frontline workers. You are a strategic thinker who can turn customer goals into actionable plans, and you are comfortable designing and running training programs that empower users to maximize the value of the solutions you provide. You are adaptable and open to learning, welcoming diverse perspectives and experiences.

Desirable

Experience in the healthcare sector or with technology solutions that enhance operational efficiency would be a significant advantage. Familiarity with AI-driven tools and their application in real-world settings can set you apart. You may also have a background in project management or consulting, which would further enhance your ability to lead complex implementations and drive customer success.

What you'll do

As a Customer Success Manager at voize, you will own a portfolio of enterprise customers, acting as their strategic partner to ensure they derive maximum value from our AI solutions. Your role will involve leading multi-stakeholder implementations, where you will coordinate efforts across various teams to facilitate smooth transitions and successful outcomes. You will design and execute train-the-trainer concepts that scale, ensuring that users are well-equipped to leverage our technology effectively.

You will engage with customers regularly to understand their evolving needs and challenges, turning these insights into actionable strategies that drive lasting change. Your ability to communicate clearly and effectively will be crucial as you navigate complex environments and advocate for your customers' success. You will also collaborate closely with internal teams to provide feedback and insights that can inform product development and enhance the overall customer experience.

What we offer

At voize, we are committed to creating a supportive and inclusive work environment where every team member can thrive. You will have the opportunity to work with cutting-edge technology that is making a real difference in the healthcare industry. We value diverse backgrounds and experiences, and we encourage you to apply even if your experience doesn't match every requirement. Our team is passionate about amplifying the impact of frontline workers, and you will play a key role in driving this mission forward. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.