About DroneDeploy
DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence.
From construction and energy to agriculture, the world’s largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.
At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at DroneDeploy.
Role Summary
We’re hiring a Manager of Product Support to lead day‑to‑day operations for our frontline Support organization; owning performance, coaching, ticket quality, and queue health. You’ll report to the Senior Director of Product Support and help modernize Support through AI‑powered deflection and assist, expanded support channels, and an enterprise‑ready service experience. We welcome candidates who share our values of growth mindset, collaboration, caring, and commitment, even if you don’t check every box. Tell us what makes you unique and how you’ll help us grow.
Work Environment
> Work model: Remote, collaborating across time zones on a global team.
> Work hours: Monday–Friday within U.S. business hours, with flexibility for cross‑regional partnership.
> Travel: Occasional domestic travel for company events, training, and team working sessions.
