About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity
As the Manager, Support Engineering, EMEA at Iru, you will lead our support team that works directly with our customers to make sure they're happy, productive, and set up for success. You will be the mentor to our team of Support Engineers and the point of escalation for any obstacles. You'll also act as the voice of the customer by sharing customer feedback and insights with our product team and reporting issues to our engineers.
We pride ourselves on creating world-class experiences for our customers. Our customers rely on Iru to ensure their devices are managed and secured properly, and when they have questions, we're committed to providing the best support interaction possible. Our team's top priority is making our customers' lives easier by ensuring their experience with Iru is both reliable and straightforward.
The ideal candidate must be able to work in our London (Liverpool St.) office 5 days a week, Monday through Friday, 7:00 AM to 4:00 PM GMT. Flexibility in start time may be available for the right candidate. Please note that relocation assistance is not available for this role at this time.
