The customer engagement platform that drives connections
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Braze • London
Braze is seeking a Strategic Customer Success Manager to manage client renewals and retention for major international brands. You'll partner with senior colleagues to provide exceptional customer service and support. This role requires strong interpersonal skills and a proactive approach to client management.
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. You excel at building relationships and have a knack for understanding client needs — your ability to communicate effectively makes you a trusted advisor to your customers. You are driven by results and take ownership of your clients' success, ensuring they achieve their goals with the solutions you provide. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. You are adaptable and open to new perspectives, embracing change as an opportunity for growth. You understand the importance of client retention and are committed to achieving renewal targets while fostering long-term partnerships.
In this role, you will own client renewals and retention targets for your customers within larger groups, acting as their main point of contact at Braze. You will partner with Strategic Customer Success Managers and Account Executives to ensure a seamless experience for your clients. Your responsibilities will include developing a deep understanding of your clients' business objectives and challenges, providing tailored solutions that drive value. You will proactively engage with clients to identify opportunities for upselling and cross-selling, ensuring they are aware of the full range of services available to them. You will also conduct regular check-ins and business reviews to assess client satisfaction and address any concerns. Your role will involve collaborating with internal teams to advocate for your clients' needs and contribute to product improvements based on feedback. You will be empowered to make a real impact, driving customer success and satisfaction.
At Braze, we foster a culture of teamwork and high standards, where your contributions are valued. You will be part of a supportive and passionate team that encourages personal and professional growth. We offer competitive compensation and benefits, along with opportunities for career advancement. Our commitment to equity and opportunity extends beyond our organization, creating a vibrant workplace where everyone can thrive. Join us and be part of a company that is making a difference in the customer engagement space.
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