Software Engineer, Customer Care

Who you are

You have 4+ years of experience in software development, particularly in distributed systems and infrastructure engineering — you've tackled complex challenges and delivered scalable solutions. Your expertise in object-oriented programming is strong, with bonus points for experience in Python or Go, which you have used to build robust applications.

You are familiar with distributed systems, having worked with technologies like Kubernetes and gRPC — you understand the intricacies of deploying and managing applications in a cloud environment. Your experience includes defining API schemas and developing backend services in a microservices architecture, ensuring that your solutions are both efficient and maintainable.

You have a solid understanding of databases and their optimization — you know how to design schemas that support high-performance applications and can troubleshoot issues that arise in production environments. Your commitment to writing clean, well-tested, and maintainable code aligns with engineering best practices, and you actively participate in design and code reviews to uphold system quality.

You thrive in collaborative environments, working closely with Product Managers, Designers, and other Engineers to define and deliver new product features and technical initiatives — your communication skills enable you to articulate technical concepts to non-technical stakeholders effectively. You are proactive in identifying areas for improvement in development processes and engineering infrastructure, always seeking to enhance the team's productivity and output.

Desirable

Experience with AI technologies is a plus, as you will leverage these tools to improve customer support experiences. Familiarity with agile methodologies and tools like Jira can help you navigate project management effectively.

What you'll do

In this role, you will design, develop, test, and deploy highly scalable and reliable software services and applications — your contributions will directly impact the customer support experience at Lyft. You will write clean, well-tested code, ensuring that your work adheres to the highest standards of quality and performance.

You will collaborate with cross-functional teams to define and deliver new product features — your ability to work closely with Product Managers and Designers will be crucial in translating user needs into technical solutions. You will participate in design and code reviews, providing constructive feedback to your peers and ensuring that the team's output meets Lyft's engineering excellence standards.

Monitoring system health and performance will be part of your responsibilities — you will troubleshoot production issues and implement effective resolutions to maintain service reliability. Your proactive approach will help identify and implement improvements to our development processes, architecture, and engineering infrastructure, fostering a culture of continuous improvement within the team.

What we offer

At Lyft, we cultivate a work environment where all team members belong and have the opportunity to thrive. You will be part of a team that values engineering excellence and cross-functional collaboration. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills can contribute to our mission of serving and connecting people.

We offer competitive compensation and benefits, and your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Join us in making a difference in the customer support experience through innovative technology.