The role of Amazon Fresh is to provide ultra-fast (2 hour and same day scheduled) and reliable delivery for selection that customers need, or want, fast. Customers find their daily grocery essentials, fresh produce, home and Kitchen needs, and more on Amazon Fresh. ‘Hybrid Stores’ within Amazon Fresh refers to physical retail stores with a set of hybrid features to serve online customers. The program is highly cross-functional in nature, involves managing strategic partnerships and operations intensive. It requires working very closely with Tech and Product teams to create India-first solutions to sustainably drive automations.
Hybrid Stores Team is searching for an exceptional and experienced Program Manager who thrives in Thinking big. As a Program Manager, you should possess a strong customer focus, great retail instincts, and be practiced at applying project / process management skills. You will need to thrive and deliver results in an ambiguous and fast-paced business environment, operating across multiple teams and levels. You should excel at unconstrained thinking and have the ability to document and support your ideas to gain broad buy-in and consensus. You should also not be afraid to roll up your sleeves and get your hands dirty by diving into a customer inputs. You are a strong leader who is analytical, can prioritize well in ambiguity, and communicate clearly and compellingly to internal and external strategic leadership level.
As an Ops Excellence Program Manager, you will:
· Become a subject matter aspect of current in store operations and processes focused primarily on customer inputs such as defect rate, F&V quality, customer complaints, and so on.
· Continuously inspect and improve Operational processes to identify areas of opportunity
· Prioritize projects and software feature requests, evaluate and set stakeholder expectations
· Work closely with product teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
· Manage the implementation of new programs and processes related to online operation of hybrid stores impacting Customer experience.
· Support these programs and hold other stakeholders accountable for progress on key actions and deliverables.
· Create reports and metrics to demonstrate progress towards goals, provide new insights, and regularly update senior leadership.
· Actively seek feedback from key stakeholders, including field leadership, to drive continuous improvement.
· Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing/ Seller’s needs and using data and technology to anticipate and exceed them.
A successful candidate will also demonstrate:
· High attention to detail including proven ability to manage multiple, competing projects and priorities simultaneously
· Ability to think strategically and execute methodically
· Ability to work in a fast-paced environment where continuous innovation is desired
· Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
· Ability to clearly communicate data insights to others
Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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