Transforming procurement for global enterprises
Ivalua, headquartered in Redwood City, California, offers a comprehensive Source-to-Pay suite that is utilized by over 300 global enterprises, managing more than $500 billion in spend. The platform is designed for flexibility and ease of use, ensuring high adoption rates among employees and supplier...
Ivalua provides competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
Ivalua fosters a culture of innovation and customer-centricity, emphasizing collaboration and adaptability to meet the evolving needs of its clients i...
Ivalua • Montreal, Quebec, Canada
Ivalua is seeking a Customer Success Manager to ensure client success post-implementation and foster long-term partnerships. This role focuses on driving customer satisfaction and adoption of Ivalua's cloud-based procurement solutions.
You have a strong background in customer success or account management, ideally within a technology or SaaS environment. You understand the importance of building sustainable partnerships with clients and are committed to their success after implementation. Your communication skills are exceptional, allowing you to effectively engage with clients and internal teams alike. You thrive in a collaborative environment and are passionate about helping clients maximize the value of their investments. You are proactive in identifying opportunities for improvement and are skilled at driving user adoption and satisfaction. You believe in the power of digital transformation to enhance supply chain resilience and sustainability.
As a Customer Success Manager at Ivalua, you will be responsible for ensuring that clients achieve their desired outcomes with our cloud-based procurement solutions. You will work closely with clients post-implementation to establish strong partnerships and promote user adoption. Your role will involve regular check-ins with clients to assess their satisfaction and identify areas for improvement. You will collaborate with cross-functional teams to address client needs and ensure a seamless experience. You will also be involved in developing strategies to enhance client engagement and retention, leveraging data and feedback to drive continuous improvement. Your success will be measured by client satisfaction scores and retention rates, and you will play a key role in fostering a culture of inclusion and productivity within the team.
Ivalua offers a dynamic work environment where you can grow your career while making a meaningful impact on our clients' success. We provide opportunities for professional development and encourage a culture of collaboration and innovation. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. You will be part of a global community of exceptional professionals who are passionate about transforming supply chain management through technology. Join us and be part of a team that values your contributions and supports your growth.
Apply now or save it for later. Get alerts for similar jobs at Ivalua.
