Learning & Development Manager II

Who you are

You have a strong background in learning and development, with experience in facilitating training sessions that engage and inspire participants. You possess excellent communication skills, allowing you to connect with customers and internal stakeholders effectively. Your creativity and imagination enable you to develop innovative training content that resonates with diverse audiences. You are familiar with using Salesforce CRM to document and track training sessions, ensuring that all relevant information is organized and accessible. You thrive in a team-oriented environment and are confident in your ability to help customers increase their proficiency with ZoomInfo products. You understand the importance of customer engagement and are committed to driving success through effective training programs.

What you'll do

As the Learning & Development Manager II at ZoomInfo, you will be responsible for facilitating training sessions for both new and existing customers, ensuring they adopt and succeed with our products. You will document and track all training activities, attendees, and follow-ups using Salesforce CRM, maintaining a clear record of customer interactions. You will collaborate with the Learning & Development team to conduct needs assessments and develop strategic training methods that align with product enhancements. Your role will also involve driving customer engagement beyond initial onboarding, guiding them towards achieving the highest level of proficiency through our ZoomInfo Certification program. You will customize training sessions to meet the unique needs of each customer, fostering a positive learning experience that encourages ongoing development.

What we offer

At ZoomInfo, we offer a dynamic work environment where you can accelerate your career and make a meaningful impact. You will be part of a supportive team that values collaboration and celebrates successes. We provide the tools and resources necessary for you to amplify your impact and achieve your professional goals. Our culture encourages creativity and innovation, allowing you to contribute to the development of engaging training programs that empower our customers. Join us and be part of a company that is committed to helping you do the best work of your life.