Fulfillment Operations Manager - Uber AI Solutions

Who you are

You have a strong background in operations management, ideally with experience in managing freelance or gig economy workers. You understand the intricacies of optimizing processes and have a knack for ensuring that resources are utilized effectively across multiple geographies. Your ability to collaborate with cross-functional stakeholders is key to unlocking different skill sets and task types for freelance experts. You are adept at onboarding processes and lifecycle management, ensuring that freelancers are engaged and productive throughout their time with the organization.

You possess excellent communication skills, allowing you to articulate program requirements clearly to both internal teams and external partners. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on operational excellence. Your analytical mindset helps you identify areas for improvement and implement solutions that enhance the overall efficiency of the marketplace.

Desirable

Experience in the tech or AI industry is a plus, as is familiarity with data collection and annotation processes. You may have worked with platforms that facilitate flexible work arrangements, giving you insight into the unique challenges and opportunities in this space. A background in project management or program management would also be beneficial, as you will be partnering with various teams to build and operationalize new initiatives.

What you'll do

In this role, you will be responsible for ensuring the success of the freelance expert supply by managing processes that meet program requirements. You will work closely with program management teams to build and improve operational efficiencies within the marketplace. Your role will involve optimizing the onboarding process for freelance experts, ensuring that they are set up for success from the start. You will also focus on deepening freelancer engagements, working to understand their needs and how best to support them.

Collaboration will be a significant part of your day-to-day activities. You will engage with cross-functional stakeholders to unlock different skill sets and task types for freelance experts, ensuring that the right resources are available for various projects. You will analyze utilization rates and work to improve the overall experience for freelancers, making adjustments as necessary to enhance engagement and productivity.

As you operationalize new initiatives, you will monitor their effectiveness and make data-driven decisions to refine processes. Your insights will help shape the future of Uber's AI solutions, contributing to the company's mission of reimagining the way the world moves for the better. You will also be expected to stay informed about industry trends and best practices, applying this knowledge to your work to ensure that Uber remains a leader in the field.

What we offer

Uber offers a dynamic work environment where innovation is encouraged and collaboration is key. You will have the opportunity to work with a talented team dedicated to transforming the gig economy and enhancing the freelance experience. The company values flexibility, and while you will be expected to spend a portion of your time in the office, there are options for hybrid work arrangements. Competitive compensation and benefits are part of the package, along with opportunities for professional growth and development within the organization. Join us in making a meaningful impact in the world of AI and operations.