Project Manager - Customer/Technical Support

Who you are

You have a proven track record in project management, ideally with experience in customer or technical support environments. Your ability to lead high-impact projects is complemented by your strong organizational skills and attention to detail. You thrive in collaborative settings, working closely with cross-functional teams to achieve common goals. You understand the importance of aligning project outcomes with broader business objectives and are adept at managing stakeholder expectations. Your strategic mindset allows you to anticipate risks and navigate challenges effectively. You are motivated by the opportunity to influence operational efficiency and enhance service delivery for customers.

Desirable

Experience in the financial technology sector or with payment solutions is a plus. Familiarity with OKR frameworks and project management methodologies will help you excel in this role. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on project goals.

What you'll do

In this role, you will plan, coordinate, and execute support projects across multiple regions and time zones, ensuring that all initiatives align with global priorities. You will partner with stakeholders to gather requirements and define project scope, ensuring that all initiatives support broader business objectives. Your responsibilities will include monitoring project progress, managing timelines, and ensuring that deliverables meet quality standards. You will also be responsible for identifying potential risks and developing mitigation strategies to address them proactively. Your contributions will directly influence how our support teams operate worldwide, enhancing the service we deliver to our customers.

You will lead regular project meetings to update stakeholders on progress and address any concerns. Your ability to communicate effectively will be crucial in ensuring that all team members are aligned and informed. You will also be involved in evaluating project outcomes and identifying areas for improvement, contributing to the continuous enhancement of our support operations.

What we offer

At Adyen, we foster a culture of collaboration and innovation. You will be part of a dynamic team that values in-person collaboration and teamwork. We offer a supportive environment where you can take ownership of your career and grow professionally. Our office in Amsterdam provides a vibrant workspace where you can connect with colleagues and contribute to meaningful projects that impact our customers globally. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.