Customer Success Manager III

Who you are

You have a proven track record in customer success, with experience in managing strategic accounts and driving product adoption. Your ability to build trusted advisor relationships with clients is key, as you understand the importance of delivering business value and cultivating long-term partnerships. You thrive in collaborative environments and are passionate about helping customers achieve their goals. You possess excellent communication skills, allowing you to effectively advocate for your customers within the organization. Your proactive approach ensures that you anticipate customer needs and address them before they become issues. You are results-oriented and take pride in your ability to drive customer satisfaction and retention.

What you'll do

In this role, you will act as an extension of our strategic customers, advocating for their needs and objectives within ZoomInfo. You will develop and execute strategic account plans that align with customer goals, ensuring they receive maximum value from our products. Delivering business reviews will be a key responsibility, as you assess customer progress and identify opportunities for growth. You will collaborate closely with cross-functional teams to enhance the customer experience and drive product adoption. Your role will involve regular communication with customers to gather feedback and insights, which will inform product development and improvements. You will also be responsible for tracking customer satisfaction metrics and implementing strategies to enhance overall customer experience.

What we offer

At ZoomInfo, we provide world-class training and support to help you thrive in your role. You will be surrounded by a team of dedicated professionals who are committed to your success. Our culture encourages creativity and innovation, allowing you to make a significant impact on our customers and the organization. We value accountability and results, and we celebrate the achievements of our team members. As part of our commitment to your growth, we offer opportunities for professional development and career advancement within the company. Join us at ZoomInfo and be part of a dynamic team that is transforming the way businesses succeed.