Account Manager Top Accounts - Portugal (She/He/They)

Who you are

You have a proven track record in sales, particularly in managing key accounts and building strong relationships with partners. Your experience includes creating pipelines and onboarding new clients, ensuring they achieve success with the services offered. You thrive in a fast-paced environment and are motivated by targets and results. You are adaptable and can stretch beyond your comfort zone, embracing challenges with enthusiasm. You understand the importance of a collaborative culture and are committed to fostering inclusivity in the workplace. You are comfortable with technology and have a keen interest in how it can enhance customer experiences.

Desirable

Experience in the food delivery or e-commerce sector is a plus, as is familiarity with local market dynamics. You may have worked with various sales tools and CRM systems, which will help you manage your accounts effectively. A background in customer service or account management will also be beneficial, as you will need to ensure that partners are onboarded smoothly and start performing quickly.

What you'll do

As a Senior Account Manager at Glovo, you will be a key representative of our sales team, responsible for creating a pipeline of local stores that align with our growth strategy. You will engage with potential partners, presenting Glovo's value proposition and negotiating terms that benefit both parties. Once partners are signed, you will take the lead in onboarding them, providing the necessary training and support to ensure they can start performing immediately. You will monitor their progress and work closely with them to optimize their performance on the platform, addressing any challenges they may face.

You will collaborate with cross-functional teams, including marketing and operations, to ensure that our partners receive the best possible support and resources. Your role will involve regular communication with partners to gather feedback and insights, which will help us improve our offerings and enhance the overall customer experience. You will also be responsible for reporting on your accounts' performance and identifying opportunities for growth.

What we offer

At Glovo, we pride ourselves on our unique culture and values. We offer a dynamic work environment where you can bring your authentic self to work. You will have opportunities for career development and growth, as we believe in investing in our employees. Our commitment to being a force for good means that you will be part of a team that is making a positive impact on communities. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us and be part of a ride that is not just about delivering food, but about connecting people and businesses in innovative ways.