The leading developer data platform for modern applications
MongoDB is a leading developer data platform headquartered in the Theater District of New York, NY. The company specializes in a document-oriented database system that stores data as JSON-like documents, making it a popular choice for modernizing legacy applications. With over 1000 employees and $31...
MongoDB offers a comprehensive benefits package including equity and an Employee Stock Purchase Program, 20 weeks of fully paid gender-neutral parenta...
MongoDB fosters a culture centered around open-source development and innovation. The company is committed to helping businesses modernize their appli...
MongoDB • Alberta; British Columbia; Manitoba; Nova Scotia; Ontario; Quebec; Toronto
MongoDB is hiring an Escalation Engineer to solve complex issues for key customers. You'll leverage your MongoDB expertise and technical communication skills to ensure customer success. This role is available remotely across Canada.
You have a strong background in technical support or engineering, ideally with experience in customer-facing roles. Your deep product knowledge of MongoDB allows you to tackle complex issues effectively, and your polished communication skills enable you to present technical details clearly to customers. You thrive in collaborative environments and are known for your exceptional account leadership, helping to build customer confidence and achieve positive outcomes. You are flexible and open to working a weekend support model, demonstrating your commitment to customer success.
Experience with database technologies beyond MongoDB is a plus, as is familiarity with cloud services and enterprise-level support. You enjoy problem-solving and have a knack for understanding customer needs, which helps you provide tailored solutions. A sense of humor and a positive attitude are essential traits that you bring to the team, making you a great fit for the culture at MongoDB.
As an Escalation Engineer at MongoDB, you will be at the forefront of problem-solving for our most visible and escalated issues. You will work closely with key customers, leveraging your technical expertise to resolve questions on architecture, performance, recovery, and security. Your role will involve developing clear presentations of complex technical details and providing authoritative guidance and recommendations. You will collaborate with various teams to ensure timely and effective solutions, ultimately driving customer satisfaction and success. Your work will directly impact how our customers utilize MongoDB, helping them to achieve their goals and maximize the value of our products.
MongoDB offers a dynamic work environment where you can grow your skills and make a significant impact. We provide opportunities for professional development and encourage you to take initiative in your role. Our culture values collaboration, innovation, and a sense of humor, making it a great place to work. We also offer competitive compensation and benefits, ensuring that you are rewarded for your contributions. Join us in changing the way people think about databases and help our customers succeed with MongoDB.
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