Customer Service Representative - German and English

Who you are

You are a customer-oriented individual who thrives in a dynamic environment — your fluency in both German and English allows you to communicate effectively with a diverse range of customers. You have a knack for problem-solving and enjoy helping others, which makes you an ideal fit for a role that involves mediating disputes and addressing customer concerns. Your ability to remain calm under pressure and your strong interpersonal skills enable you to handle complex challenges with ease. You understand the importance of customer satisfaction and are committed to ensuring that every interaction leaves a positive impression. You are open to feedback and eager to learn, which aligns with Catawiki's core values of taking ownership and driving impact.

Desirable

Experience in customer service or support roles is a plus, as it equips you with the skills needed to navigate customer interactions smoothly. Familiarity with online marketplaces or auction platforms can also be beneficial, as it gives you insight into the unique challenges faced by buyers and sellers in this space.

What you'll do

In this role, you will engage with a variety of customers, both sellers and buyers, ensuring their queries are addressed in a timely and accurate manner. You will manage customer interactions through various channels, including chat, email, phone, and social media, providing a seamless experience across platforms. When disputes arise between buyers and sellers, you will act as a mediator, working to find solutions that satisfy both parties. Your role is crucial in fostering customer loyalty and encouraging repeat business, as you will be the face of Catawiki's customer service department. You will also contribute to the continuous improvement of customer service processes, sharing insights and feedback with your team to enhance the overall customer experience.

What we offer

Catawiki offers a vibrant work environment where every day presents new challenges and opportunities to learn. You will be part of a diverse and inclusive team that values collaboration and innovation. The company is committed to your professional growth, providing training and development opportunities to help you excel in your role. Additionally, you will enjoy a competitive salary and benefits package, along with the chance to work in a unique marketplace that celebrates extraordinary objects and experiences. Join us on our mission to become the world's most popular destination for special objects, and help us create memorable experiences for our customers.