Transforming lending with blockchain technology
Figure, headquartered in Chinatown, San Francisco, CA, is a fintech company revolutionizing lending through blockchain technology. With $418 million in funding and a focus on products like mortgages, personal loans, and blockchain-based private credit, Figure serves a growing customer base. The comp...
Figure offers stock options, a continuing education stipend, paid parental leave, flexible paid time off, and health insurance. Employees also enjoy t...
Figure is committed to disrupting traditional lending practices with its Provenance blockchain platform, which enhances security and efficiency. The c...
Figure • Reno, NV
Figure is seeking an Account Administration Associate to provide product, technical, and educational support to customers across multiple loan products. This role requires strong communication skills and a curiosity about blockchain technology.
You are a driven and customer service-oriented individual who is curious about innovative blockchain technology and financial services. In this role, you will be at the heart of the action, learning all things Figure while providing essential support to our existing customers and third parties across various loan products. Your effective communication skills will be crucial as you engage with clients and assist them with their inquiries.
You thrive in a collaborative environment and are eager to learn about the intersection of technology and finance. You understand the importance of customer satisfaction and are committed to helping clients navigate our services effectively. Your attention to detail and task-driven mindset will enable you to manage multiple responsibilities while ensuring a high level of service.
While not required, familiarity with blockchain technology or financial services will be beneficial in this role. A proactive attitude and willingness to learn will set you apart as you grow within the company.
As an Account Administration Associate, you will provide product, technical, and educational support to our customers, ensuring they have a seamless experience with our loan products. You will assist in resolving customer inquiries and issues, acting as a liaison between clients and our internal teams. Your role will involve learning about our various offerings and understanding how they can best serve our customers' needs.
You will engage with customers to educate them about our services and help them navigate our platform. This may include troubleshooting technical issues, answering product-related questions, and providing guidance on loan processes. Your ability to communicate effectively will be essential as you work to enhance customer satisfaction and loyalty.
You will also collaborate with other departments to ensure that customer feedback is communicated and addressed, contributing to the continuous improvement of our services. Your insights will help shape the customer experience and drive innovation within the company.
At Figure, you will be part of a forward-thinking team that is transforming capital markets through blockchain technology. We offer a hybrid work environment that allows for flexibility while ensuring you are engaged with your team. You will have opportunities for professional development and growth as you learn about the rapidly evolving landscape of financial technology.
We pride ourselves on our innovative culture and commitment to excellence. As part of our team, you will have the chance to contribute to meaningful projects that impact the lives of our customers and the broader financial ecosystem. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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