Head of Country Commercial Management - Card Payments

Who you are

You have a strong background in commercial management, particularly within the payments sector, and have successfully driven transaction volume through innovative product enhancements. Your experience includes working closely with cross-functional teams to translate insights into effective strategies that enhance customer engagement and retention. You are data-driven and understand the importance of leveraging analytics to inform decision-making processes. You thrive in dynamic environments and are passionate about transforming the small business banking market.

Desirable

Experience in the fintech industry is a plus, as is familiarity with card payment systems and their operational intricacies. You have a proven track record of leading teams and driving commercial success in a competitive landscape. Your ability to communicate effectively with stakeholders at all levels will be key to your success in this role.

What you'll do

As the Head of Country Commercial Management for Card Payments at Tide, you will lead the Cards team in driving the growth of card payment transactions. You will oversee product improvements, such as the recent introduction of numberless cards and the launch of an Online Debit card, ensuring that these innovations meet the needs of our SME members. You will collaborate with Product, Business Insights, CRM, and Operations teams to develop strategies that enhance product positioning and drive member engagement. Your role will involve analyzing market trends and member feedback to inform product development and marketing strategies.

You will be responsible for setting the vision and strategy for card payments, ensuring alignment with Tide's overall business objectives. You will lead initiatives to improve transaction volume and customer satisfaction, leveraging data to measure success and identify areas for improvement. Your leadership will be crucial in fostering a culture of collaboration and innovation within the Cards team, as well as across the organization.

What we offer

At Tide, we are committed to creating a diverse and inclusive workplace where everyone can thrive. You will have the opportunity to work with a talented team of professionals dedicated to transforming the small business banking experience. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. Join us in making a meaningful impact on the lives of SMEs and shaping the future of banking.