Empowering salons and spas with cloud technology
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Zenoti • Costa Rica
Zenoti is hiring a Senior Customer Success Manager to ensure clients achieve success with their cloud-based software solutions for the beauty and wellness industry. You'll act as a strategic partner guiding clients through their journey. This role requires strong interpersonal skills and a customer-focused mindset.
You have a proven track record in customer success management, ideally within the SaaS industry, and understand the importance of building strong relationships with clients. Your experience has equipped you with the skills to guide customers through their journey, ensuring they derive maximum value from the solutions provided. You are adept at identifying customer needs and proactively addressing any challenges they may face. Your communication skills are exceptional, allowing you to convey complex information in an easily understandable manner. You thrive in collaborative environments and enjoy working closely with cross-functional teams to enhance customer satisfaction. You are passionate about helping clients succeed and are motivated by the impact your work has on their businesses.
Experience in the beauty and wellness industry is a plus, as it will help you understand the unique challenges and opportunities faced by our clients. Familiarity with CRM tools and customer success metrics will enable you to track progress and drive improvements effectively.
As a Senior Customer Success Manager at Zenoti, you will be responsible for onboarding new clients and ensuring they are set up for success with our platform. You will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for further engagement. Your role will involve analyzing customer usage data to provide insights and recommendations that enhance their experience. You will collaborate with the product and engineering teams to relay customer feedback and advocate for necessary improvements. Additionally, you will develop and deliver training sessions to empower clients to utilize our software effectively. Your goal is to foster long-term relationships that lead to increased customer retention and satisfaction.
At Zenoti, we pride ourselves on being a Great Place to Work CertifiedTM company, and we are committed to creating an inclusive and supportive environment for our employees. We offer competitive compensation packages, opportunities for professional growth, and a chance to work with a talented team dedicated to making a difference in the beauty and wellness industry. Join us and be part of a company that values innovation, collaboration, and customer success.
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