Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • Bangalore, IND; Mohali, IND
Zscaler is seeking a Product Support Engineer II to join their Global Customer Support team. You'll play a crucial role in solving challenges faced by client-facing teams to enhance customer satisfaction. This position requires experience in product support and a strong commitment to customer service.
You have a solid background in product support, ideally with experience in cloud technologies. You thrive in a collaborative environment and are driven by a desire to solve complex challenges. Your communication skills are top-notch, allowing you to effectively engage with both technical and non-technical stakeholders. You understand the importance of customer satisfaction and are committed to delivering high-quality support. You are adaptable and can handle multiple tasks while maintaining a focus on the customer’s needs. You are eager to learn and grow within a dynamic team, contributing to the overall success of the organization.
As a Product Support Engineer II at Zscaler, you will provide second-line support to our customers, addressing their inquiries and resolving issues efficiently. You will collaborate closely with client-facing teams to identify common challenges and develop solutions that enhance our support processes. Your role will involve troubleshooting technical issues, documenting solutions, and ensuring that customer feedback is communicated to the product development teams. You will also participate in training sessions to improve your knowledge of our products and services, enabling you to provide the best possible support. Your contributions will directly impact the efficiency of our support structure and the satisfaction of our customers.
Zscaler offers a culture of transparency and accountability, where your contributions are valued and recognized. You will have the opportunity to work in a hybrid environment, balancing remote work with in-office collaboration. We provide a supportive atmosphere that encourages professional growth and development. Our commitment to customer obsession means you will be part of a team that is dedicated to making a positive difference in the cybersecurity landscape. We believe in empowering our employees to do their best work and embrace their potential, making Zscaler a great place to advance your career.
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