The CRM platform for growth-focused B2C brands
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...
Klaviyo • Boston, MA
Klaviyo is seeking a Lead Analytics Engineer to manage advanced analytics programs and AI-driven automation for their Customer Success team. You'll work on customer intelligence systems and collaborate with various teams to enhance insights and workflows.
You have a strong background in advanced analytics and automation, with at least 5 years of experience in data-driven roles. You possess a deep understanding of customer intelligence systems and can architect scalable solutions that drive business outcomes. Your technical skills include proficiency in AI and data analytics, enabling you to translate complex data into actionable insights. You thrive in collaborative environments, working closely with product, operations, and data teams to achieve strategic goals. You are detail-oriented and have a proven track record of managing projects from conception to execution, ensuring quality and efficiency throughout the process. You are passionate about leveraging technology to improve customer success and are eager to lead initiatives that enhance operational workflows.
In this role, you will own the development of customer success intelligence and advanced analytics initiatives. You will design and implement production-grade data models and analytics pipelines that support strategic decision-making. Your responsibilities will include championing AI tooling and automation, ensuring that workflows are optimized for efficiency and effectiveness. You will collaborate with cross-functional teams to identify key metrics and insights that drive customer health and success signals. Additionally, you will oversee the operationalization of advanced analytics projects, ensuring they are integrated seamlessly into existing processes. You will also be responsible for mentoring junior team members and fostering a culture of data-driven decision-making within the organization.
Klaviyo offers a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with a talented team dedicated to empowering creators and driving customer success. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture values diversity and inclusion, and we believe that varied perspectives lead to better outcomes. Join us in making a meaningful impact in the world of customer engagement and success.
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