Business Operations

Business Operations

Location: NYC - West Village

About Atlas

Atlas is the concierge and charge card built for those who expect more — unlocking access across dining, travel, and lifestyle while making spending seamless and effortless.

Our members are discerning, busy individuals who rely on Atlas to deliver insider access, curated service, and unmatched reliability.

In just 12 months, we've processed over $X00,000,000 in member spend, growing double digits month-over-month — organically, without paid marketing.

We're backed by legendary investors and have multiple years of runway ahead. Our team is small, fast, and senior — with experience scaling iconic consumer products at Apple, Robinhood, and DoorDash.

The Role

We’re hiring a high-output operator to work across the heart of the business — sitting shoulder to shoulder with our GTM, Concierge, & Support teams to design better systems, drive performance, and unlock leverage.

You’ll own the design and optimization of our internal operating systems, define the metrics that shape decision-making, and partner closely with cross-functional teams to drive improved member experience & engagement . This role blends strategic problem-solving with hands-on execution, requiring someone who can turn ambiguity into scalable, repeatable processes.

You’ll help shape the future of Atlas by making our operations faster, smarter, and more scalable.

What You’ll Own

• Partner with the concierge team to redesign and scale core workflows, improving speed, accuracy, and consistency across all request types while informing the long-term operational roadmap.

• Architect systems and frameworks for managing inbound and outbound member activity, ensuring dining, travel, and high-touch requests flow through a scalable, insight-driven lifecycle rather than ad-hoc processes.

• Develop dashboards and performance frameworks that provide real-time visibility into SLAs, fulfillment rates, and member satisfaction to guide cross-functional decisions.

• Collaborate on CRM strategy and member lifecycle design, shaping how data is captured and leveraged to support proactive GTM campaigns for high-value members (e.g., curated hotel drops, experiential offers).

• Define, operationalize, and monitor cross-functional KPIs that align Concierge, Ops, Product, and Marketing on where to invest for the highest leverage.

• Identify, quantify, and champion high-impact automation opportunities, partnering with Engineering and Product to reduce manual work and elevate core member experiences.

What We’re Looking For

• 3–7 years of experience in business operations, strategy, or systems-building roles at a fast-moving startup (think: DoorDash, Instacart, Uber, Brex)

• Experience working directly with ops, support, or GTM teams and improving how they run

• Analytical and tool fluent: able to work directly with data, build clear dashboards, and extract insights that shape decisions.

• Resourceful with modern ops tools: comfortable designing lightweight systems in platforms like Airtable, Notion, Zendesk, Slack, or Zapier when needed, without overengineering.

• High operational standards: consistently pushes for speed, clarity, and accuracy, and proactively resolves inefficiencies as you uncover them.

• Excellent communicator who can work cross-functionally and move things forward fast
  

Why You’ll Love Working Here

• High impact, real ownership – You’ll be the architect behind the operations & systems that make Atlas run.

• Early stage, no bureaucracy – We move quickly, cut the fluff, and give you room to build.

• Dream customer base – You’ll build for some of the most interesting people in the world.

• Tight-knit, elite team – Work with ex-Apple, YC founders, and ops leaders who ship fast.

• Real upside – Competitive compensation and equity in a company with massive ambition.