Specialist, Premium Support

Who you are

You are a dedicated and enthusiastic individual with a commitment to delivering the highest standards of service. Your strong communication skills and problem-solving abilities make you an ideal candidate for the Premium Support Associate role at Airbnb. You thrive in a fast-paced environment and are adaptable, responsive, and resourceful. Your professionalism and confidentiality are paramount as you interact with both customers and internal stakeholders. You understand the importance of hospitality and are eager to support the Luxury segment of our community. You are committed to providing end-to-end support and take ownership of cases to ensure complete resolution.

What you'll do

As a Premium Support Associate, you will function on the front line, interacting directly with customers and internal stakeholders. Your primary responsibility will be to provide exceptional customer service support to key members of our community. You will manage complex cases, ensuring that each issue is resolved to the highest standard. Building strong relationships with users will be a key part of your role, as you will be their main point of contact for support. You will need to demonstrate flexibility and adaptability, especially when working under pressure. Your analytical skills will help you assess situations and provide effective solutions. You will also be expected to maintain a high level of professionalism and confidentiality in all interactions.

What we offer

Airbnb offers a full-time position based in Montreal, Canada, where you will be part of a dynamic team dedicated to enhancing the customer experience. You will have the opportunity to work closely with a diverse range of users and contribute to the overall success of the Airbnb community. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in making a difference in the lives of our hosts and guests.