Boosting local visibility for businesses everywhere
Partoo, headquartered in Paris, Île-de-France, provides a comprehensive platform that enhances the online visibility of local businesses. With over 10,000 clients, including well-known brands like Decathlon and McDonald's, Partoo specializes in local SEO and online reputation management. The company...
Partoo offers competitive salaries, equity options, generous PTO, and flexible remote work policies to support work-life balance....
Partoo fosters a culture of innovation and agility, encouraging employees to take ownership of their projects and make impactful decisions in a suppor...
Partoo • Paris
Partoo is hiring a Support Engineer to enhance the connection between internal care teams and the technical aspects of their product. This role focuses on resolving complex customer requests to ensure a smooth customer experience.
You have a strong background in technical support, ideally with experience in customer-facing roles where you've developed a knack for problem-solving and communication. Your ability to analyze and understand technical issues allows you to bridge the gap between customer needs and technical solutions. You thrive in collaborative environments and enjoy working closely with both technical teams and customer care teams to ensure that customer inquiries are resolved efficiently. You are detail-oriented and have a passion for improving customer satisfaction through effective communication and technical understanding.
Experience with digital transformation projects or familiarity with local collaboration platforms would be a plus. You are comfortable using various tools and technologies to assist in troubleshooting and resolving customer issues. A background in software development or IT support can enhance your ability to understand the technical aspects of the product.
As a Support Engineer at Partoo, you will be responsible for managing complex customer requests that require a deeper technical understanding. You will work closely with the Product QA team to ensure that customer issues are addressed promptly and effectively. Your role will involve analyzing tickets that require technical insights and collaborating with internal teams to provide solutions. You will also play a key role in enhancing the customer experience by ensuring that our product is accessible and user-friendly for all customers, regardless of their technical expertise.
You will engage with customers to understand their challenges and provide them with the necessary support to navigate our platform successfully. By reinforcing the connection between our care teams and technical teams, you will help streamline processes and improve overall customer satisfaction. Your contributions will be vital in helping Partoo achieve its ambition of becoming the leading Local Collaboration Platform.
At Partoo, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to work with a talented team dedicated to improving customer experiences and driving digital transformation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower retail networks and enhance customer experiences through our cutting-edge digital tools.
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