The Australian Fulfilment by Amazon (FBA) team is seeking a highly motivated, data-driven Program Manager to drive improvements for Seller Experience. A successful Program Manager must have strong analytical abilities, relationship building and communication skills, an ability to work under tight deadlines, a track record of delivering results and be an independent self-starter. This role will be instrumental in improving operational efficiency, reducing costs, and enhancing seller satisfaction across the FBA network.
The role is located in Bengaluru, India (together with other teammates that support the Australia marketplace) and reports into the head of FBA Seller Experience in Australia. Strong SQL skills at a Business Analyst level are a prerequisite for the role.
Key job responsibilities
• Drive end-to-end program management of FBA Seller Experience
• Partner with cross-functional teams including Seller Support, Operations, Tech, Product, and Account Management to drive process improvements
• Audit and hold other internal teams accountable through metrics, meetings, processes (e.g. SOPs or automation) and effectively communicate with key stakeholders.
• Analyze large datasets to identify trends, bottlenecks, and opportunities for process improvement
• Develop and track key metrics for Seller Experience
• Create and maintain dashboards for real-time monitoring of operational metrics
• Provide regular reporting and insights to leadership team in Australia
• Join meetings with AU stakeholders that could start as early as 5:30am IST
- 2+ years of program or project management experience
- Bachelor's degree or equivalent- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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