IT Support Engineer I, OTS

Who you are

You are a self-motivated individual with a passion for technology and problem-solving. As an IT Support Engineer I, you have a foundational understanding of computer hardware, operating systems, and enterprise application software. You are capable of troubleshooting straightforward problems and can determine when to deviate from standard practices to achieve desired results. Your ability to work collaboratively with teams and motivate others is essential in fostering solutions to the challenges faced in IT support.

You have experience with both Windows and Linux operating systems, allowing you to provide comprehensive support across various platforms. Your familiarity with AWS is a plus, as you will be involved in supporting cloud-based solutions. You are eager to learn and grow in your role, taking ownership of your responsibilities and contributing to the success of Amazon Operations.

Desirable

Experience in a fast-paced environment is beneficial, as is any prior exposure to IT support roles. You are comfortable working in a casual dress code environment and are adaptable to the dynamic nature of Amazon's operations.

What you'll do

In this role, you will implement technical solutions and provide high-quality support for computer hardware and software across multiple sites. Your responsibilities will include troubleshooting issues, resolving technical problems, and ensuring that IT infrastructure operates smoothly. You will work closely with other team members to identify and address challenges, contributing to the overall efficiency of Amazon Operations.

You will be responsible for maintaining and supporting various IT systems, ensuring that they meet the needs of the business. This may involve setting up new equipment, performing routine maintenance, and assisting with the deployment of new technologies. Your role will also include documenting processes and solutions to help improve the efficiency of the IT support team.

Collaboration is key in this position, as you will work with various teams to ensure that IT support aligns with operational goals. You will have the opportunity to participate in projects aimed at enhancing the IT infrastructure and improving service delivery. Your contributions will directly impact the success of Amazon's operations, making your role vital to the organization.

What we offer

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1. You will have access to a matching 401(k) program and up to 20 weeks of paid parental leave. The work environment is casual, allowing you to dress comfortably while you contribute to the team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our workforce.