This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Are you passionate about transforming how specialist expertise is delivered at scale through AI? Do you want to lead the development of innovative AI solutions that help customers make informed decisions faster? This is a highly visible role that will shape the future of how AWS scales expertise through AI innovation.
As a Principal Product Manager within the Applied AI Solutions team, you will lead the strategic vision and execution of an AI-powered specialist experience that scales AWS expertise across our global organization. In this role, you will work with Applied AI specialist teams to transform deep domain knowledge into AI-ready assets that deliver immediate value to customers, partners, and field teams. Your work will be showcased at major events like re:Invent and will serve as a blueprint for how AWS scales expertise through AI.
You will own the end-to-end product experience, from knowledge management infrastructure to delivery mechanisms, ensuring we maintain high standards for accuracy and customer trust. Working cross-functionally with leaders across the Worldwide Specialist Organization and Applied AI services teams, you will define the strategic roadmap for how we scale specialist expertise through AI while maintaining Amazon's high bar for customer experience. This role offers the unique opportunity to pioneer new approaches to knowledge scaling that will impact AWS's ability to serve customers at global scale.
Key job responsibilities
- Define and execute strategic vision for the experience, owning the long-term roadmap across multiple phases of deployment
- Lead the development of knowledge management strategies that effectively transform specialist expertise
- Drive product requirements and priorities for technical features, ensuring alignment with customer needs and business goals
- Collaborate with Knowledge Champions to establish mechanisms for maintaining knowledge accuracy and relevance
- Own success metrics and create mechanisms to measure adoption, efficacy, and business impact
- Partner with legal and security teams to ensure compliance with AppSec, privacy, and data classification requirements
- Build consensus across multiple stakeholder groups, including specialists, field teams, and service teams
A day in the life
- Partner with Knowledge Champions to capture and transform specialist expertise into AI-ready assets
- Lead cross-functional teams to define and execute on product roadmap milestones
- Analyze customer feedback and usage metrics to drive product improvements
- Collaborate with engineering teams to ensure technical feasibility and scalability
- Present product strategy and progress to senior leadership
- Work with field teams to understand their needs and validate solution effectiveness
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- 7+ years of working as a Technical Product Manager experience
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
- Bachelor's degree in Computer Science, Engineering, or a related field
- Experience building complex software systems that have been successfully delivered to customers
- Experience developing, deploying and managing AI products at scale- Experience interfacing with customers (Enterprise, SMB, and Startups) and ability to convert customer requirements to high level architecture solutions to build on
- 7+ years of successful technology products work from ideation through launch experience
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience with agile or other program management methodologies
- Experience managing and deploying ML products
- Experience with AI/ML technologies
- Excellence in strategic communication, including writing PRFAQs and presenting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually
