Senior Customer and Partner Solutions Engineer

Who you are

You have a Bachelor's degree in Engineering, Computer Science, or a related technical field, along with at least 5 years of experience in a customer-facing technical role such as Solutions Engineer or Technical Consultant. Your experience includes writing and maintaining developer-facing documentation and creating technical educational content or customer-facing presentations. You are proficient in using scripting languages like Python, Node.js, or Go to build internal tools and automate workflows.

You possess a strong understanding of conversational messaging technology, including rich messaging, bots, and API platforms. Your familiarity with GSMA standards, SMS/MMS gateways, and telecom signaling enhances your ability to propose effective solutions. Additionally, you have experience with cloud technologies, particularly in architecting and maintaining cloud solutions in virtualized environments.

Your technical skills extend to working with RESTful APIs, OAuth2, and JSON-based webhooks, which are crucial for integrating various systems and ensuring seamless communication. You also have a solid understanding of the digital advertising ecosystem, including Display Ads, Search, and programmatic advertising, and how messaging can serve as a conversion channel.

You are adept at providing clear goals and creating narrative messaging that drives alignment across product, sales, and partner teams. Your ability to manage executive-level stakeholder interactions and lead cross-functional efforts is a testament to your strong communication and leadership skills.

Desirable

A Master’s degree in Engineering, Computer Science, Business, or a related field would be a plus, as would any additional experience in the telecommunications sector or with cloud data engineering.

What you'll do

In your role as a Senior Customer and Partner Solutions Engineer at Google, you will be the core technical engine driving the adoption and hyper-growth of the Rich Communication Services (RCS) for Business platform. You will transform traditional business-to-consumer and consumer-to-business communication by proposing innovative solutions that leverage the latest messaging technologies. Your expertise will ensure that partners have the knowledge and resources they need to succeed.

You will manage executive-level stakeholder interactions, participating in industry and account business planning to secure alignment with clients and partners. Leading cross-functional efforts, you will drive alignment on goals and messaging, ensuring that all teams are working towards a common objective.

Your mentorship will be invaluable to your peers, as you will provide guidance through solution reviews and create opportunities for collaboration and support. You will play a critical role in helping your team succeed by fostering an environment of knowledge sharing and continuous improvement.

What we offer

At Google, you will be part of a dynamic team that is at the forefront of technological innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on impactful projects that shape the future of communication technology, all while collaborating with some of the brightest minds in the industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.