Transforming business communications with AI technology
Dialpad is an AI-powered cloud communications platform headquartered in San Ramon, CA, that transforms how businesses communicate. With over 1,000 employees and $450 million in funding, Dialpad serves notable clients like Asana, Stripe, TED, and Uber. The platform offers seamless integration with to...
Dialpad provides company stock options, a continued education stipend, and stipends for cell phone, home internet, and gym memberships. Employees enjo...
Dialpad fosters a culture focused on innovation and AI-driven solutions, encouraging a remote-friendly environment that supports collaboration across ...
Dialpad • Pasig, Metro Manila, Philippines
Dialpad is seeking a Manager of Customer Success to lead initiatives aimed at reducing churn and improving customer engagement. You'll manage a team of Customer Success Specialists and develop strategies to enhance customer outcomes. This role requires strong leadership and a customer-focused mindset.
You have a proven track record in customer success management, ideally with experience in leading teams and driving customer engagement strategies. You possess strong analytical skills to assess customer needs and develop effective solutions to enhance their experience. Your leadership style is collaborative, and you thrive in a team-oriented environment where you can inspire and motivate others. You are empathetic and understand the importance of building strong relationships with customers to ensure their success. You are results-driven and have a passion for helping customers achieve their goals. You are adaptable and open to continuous learning, always seeking ways to improve processes and outcomes.
As the Manager of Customer Success, you will lead a team of Customer Success Specialists, guiding them in their efforts to engage with customers and reduce churn. You will develop and implement strategies to identify at-risk customers and proactively address their needs. You will analyze team performance metrics and report on customer engagement statistics to senior management. You will collaborate with cross-functional teams to ensure that customer feedback is integrated into product development and service improvements. You will conduct regular training sessions for your team to enhance their skills and knowledge in customer success best practices. You will foster a culture of customer-centricity within your team, ensuring that every interaction with customers is meaningful and impactful. You will also be responsible for setting team goals and objectives, aligning them with the overall business strategy to drive customer satisfaction and retention.
At Dialpad, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technology that transforms customer communications. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture is inclusive and supportive, encouraging you to bring your unique perspective to the team. We believe in the power of every conversation and are committed to making our customers successful.
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