Product Director, Trust & Experience

Who you are

You have a proven track record in product management, particularly in compliance or regulatory environments — your experience has equipped you with the skills to navigate complex user journeys while ensuring adherence to essential regulations. You understand the importance of user experience and have successfully implemented strategies that enhance trust and reduce friction in critical flows such as onboarding and identity verification.

Your collaborative spirit shines through as you work closely with cross-functional teams, including Product, Design, Engineering, and Compliance — you thrive in environments where you can bring diverse perspectives together to create intuitive and scalable user experiences. You are data-driven, using metrics to inform your decisions and continuously improve product offerings.

You possess strong analytical skills, enabling you to identify pain points in user journeys and develop solutions that not only meet regulatory requirements but also enhance user satisfaction. You are comfortable with ambiguity and can adapt to changing priorities while maintaining a focus on delivering high-impact results.

Desirable

Experience in the crypto or fintech industry would be a significant advantage — you understand the unique challenges and opportunities within this space. Familiarity with user research methodologies and A/B testing will help you validate your ideas and drive product improvements effectively.

What you'll do

As the Senior Product Manager at OKX, you will own and enhance the compliance systems that underpin our user experience — your primary focus will be on building trust and improving user journeys that intersect compliance and business growth. You will lead initiatives aimed at reducing friction in critical flows, ensuring that users can onboard and access their accounts with ease while meeting all regulatory and risk requirements.

You will collaborate with various teams to design thoughtful and scalable experiences — your role will involve conducting user research to understand pain points and iterating on solutions that enhance the overall user experience. You will define success metrics for your initiatives and track progress to ensure alignment with business goals.

Your responsibilities will include managing the product roadmap, prioritizing features based on user feedback and business impact, and coordinating with engineering and design teams to deliver high-quality products. You will also engage with stakeholders across the organization to communicate product vision and gather insights that inform your strategy.

What we offer

At OKX, you will be part of a dynamic team that is reshaping the future of finance through crypto — we offer a collaborative and inclusive work environment where your contributions will have a direct impact on our users and the broader crypto ecosystem. You will have opportunities for professional growth and development, working alongside industry leaders who are passionate about innovation and excellence.

We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and believe that a variety of backgrounds enrich our team. Join us in our mission to provide safe and reliable access to crypto trading and decentralized applications.