Efficient logistics for smarter transport solutions
AnyVan is a leading logistics technology platform based in Brackenbury Village, London, focused on optimizing transport and delivery solutions. With over 1001 employees and $167 million in funding, AnyVan serves both consumers and businesses, offering services like on-demand delivery and advanced bo...
AnyVan offers free breakfast and barista coffee, generous time off including Christmas Eve, and a hybrid work model (3 days in-office, 2 days remote)....
AnyVan's culture is rooted in sustainability and efficiency, driven by the founder's mission to reduce wasted transport miles. The company emphasizes ...
AnyVan • Cape Town
AnyVan is seeking an AI Conversation Analyst for a graduate or early career opportunity to shape customer interactions using AI technology. This role requires attention to detail and a passion for AI and customer experience.
You are a recent graduate or early-career professional eager to dive into the world of AI and customer interaction. You possess a keen attention to detail and enjoy analyzing real customer conversations to improve AI behavior. Your ability to think deeply and recognize patterns will be essential in this role, as you will be tasked with making decisions that impact customer experiences without a predefined playbook. You thrive in environments that require collaboration and communication, and you are excited about the opportunity to contribute to a mission-driven company.
Experience or coursework related to AI, customer experience, or product thinking would be beneficial. A background in data analysis or familiarity with AI technologies could set you apart as a candidate. You are open to learning and adapting quickly, and you are motivated by the chance to make a tangible impact in a growing company.
In this role, you will work at the intersection of AI behavior and customer experience, helping to shape how AI-powered agents interact with customers across voice and chat platforms. You will review real customer conversations, providing insights and recommendations to enhance the effectiveness of these interactions. Your work will not be limited to traditional QA tasks; instead, you will have the opportunity to take ownership of projects and contribute to the development of live systems that engage thousands of users daily. You will collaborate with cross-functional teams to ensure that the AI systems align with customer needs and expectations, driving continuous improvement in customer interactions.
AnyVan is committed to building an inclusive and diverse workplace where every voice is heard. You will be part of a vibrant culture that values collaboration and celebrates wins. As a member of the AnyVan team, you will have the opportunity to grow your career in a fast-paced environment that prioritizes innovation and sustainability. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.
Apply now or save it for later. Get alerts for similar jobs at AnyVan.
