Career Manager (Professional Services)

In this newly created role within our Customer Success team, we are embarking on an exciting initiative designed to invest in and support the professional development and advancement of our consultants.

This is an opportunity to shape a new program, making a meaningful impact on our consultants’ careers while ensuring operational excellence within Customer Success. This role requires someone who can proactively guide and empower consultants to develop capabilities  in their role while aligning talent strategies with organizational and department goals.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you will:

• Develop the frameworks, processes, documentations and guides to help establish the role within the Customer Success team.
• Lead the creation and execution of the department’s Career Management program supporting consultants professional growth, skill development and career progression. Ensuring both career aspirations and business needs are aligned and empower our consultants' growth​.
• Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback.
• Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career.
• Drive these processes through high frequency consultant interaction and engagement with internal stakeholders.
• Oversee and improve systems and processes to develop, evaluate, and retain top talent.
• Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics.
• Career Manager will be the consultant's advocate in the performance management processes. They will administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with our Project Engagement Managers and Technical Advisors.
• Ensure internal processes (e.g., feedback, timesheets, compliance, etc.) are efficient, well-managed, and don’t interfere with client-facing activities.
• Serve as an expert point of contact and career resource for consultants on an ongoing basis.
• Solicit and facilitate regular feedback reviews designed to improve management, employee satisfaction, productivity, and business results.

Basic qualifications:

• You have a bachelor’s degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field.
• You bring 5-7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably within a consulting or professional services environment.
• You’re a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment.
• Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes.
• You’re adept at navigating challenging situations and driving conversations toward resolution.
• You have proven experience in managing a pool of resources in a consulting and professional services organization.
• Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
• Passion for continuous improvement.
• Possess humility and continual drive for learning.
• Collaborative and support others; you do not view the world as a zero-sum game.